Faculty Support
Choose the type of support you need. Each section highlights the most common requests and the best way to connect with the appropriate team.
Technical Support (ITS)
Use ITS for sign-in problems, university technology, and supported tools such as Microsoft 365 and Zoom.
Common requests
- Passwords / Account Lockouts
- MFA (Multi-Factor Authentication)
- Microsoft 365 (Office 365)
- Zoom
- General technical errors
Resources & contact
Toll Free: +1-877-842-8324
Phone: 518-464-8502
Email: techsupport@excelsior.edu
HR Contact Information
Use HR for payroll, benefits, or Ultipro questions. Payroll & Benefits staff are available 8:30 a.m.–5 p.m. ET.
Common requests
- Payroll questions
- Benefits questions
- Ultipro support or guidance
Payroll & Benefits contacts
Shauna Slack
Assistant Director, Payroll & Benefits
518-464-8785
Tricia Tice
Director, Payroll & Benefits
518-464-8548
Academic Questions
Use your Department Chair for course-specific questions, grading concerns, and issues related to teaching or course content in Canvas.
Common requests
- Grades
- Gradebook issues
- Missing gradebook columns
- Providing feedback to students
- Registering / Canceling / Re-Registering
- Canvas content or course-related questions
Primary contact
Please contact your Department Chair.
Student Support Team
Use Student Support when a student needs help with resets, bookstore access, or a supported third-party learning platform.
Common requests
- Exam or assignment resets
- ATI
- McGraw-Hill
- Bookstore access
- Other third-party learning platforms
Contact Student Support
Phone: +1-877-852-5692
Email: studentsupport@excelsior.edu