FAQs

Reimbursement depends on business justification and approval by your manager, the appropriate ITS designee, and Human Resources. A justification template will be provided. Review factors include your role and whether work can be completed asynchronously, the duration of your travel, and whether you will be using paid time off or working scheduled hours.

Faculty traveling abroad may experience access issues with Excelsior systems. Using a VPN may restrict Salesforce access, while connecting without a VPN may prevent access to Excelsior email. A mobile phone hotspot has been identified as a potential workaround, but costs, device compatibility, and connectivity limitations should be considered.

Before traveling internationally, faculty should contact…

Faculty using personal devices must access Excelsior systems through Excelsior’s virtual desktop environment. Excelsior’s VPN software must not be installed on personal devices.

Part-time faculty accessing Excelsior systems while abroad must purchase, install, and use the approved VPN (NordVPN), following general guidance provided by Information Technology Services (ITS).

Submit a Helpdesk request at least two weeks before your trip. ITS will install NordVPN on an Excelsior device or provide general installation instructions if you use a personal device.

VPN sessions are limited to 12 hours. Staff members who need longer access would need to use Azure Virtual Desktop.